Install on Chrome A useful answer to a product question on X gives the requested fact, explains the condition that matters and offers one next step. If someone asks whether your tool works on a phone, answer that before sharing an installation link. A reply earns a next conversation by resolving the current question.
Disclosure: Voxily publishes this guide. The eight conversations below are invented teaching examples, not customer quotes, captured AI outputs or evidence of conversion. Adapt the method to your own product and verify its current details.
Which product questions should a founder answer?
Prioritize questions from people already asking about your product or the problem it addresses. An explicit question about setup is a stronger reason to offer help than a profile that happens to say founder. Read the parent post and earlier replies so you do not repeat an answer or pitch into an unrelated discussion.
Write down the question in plain language: price, compatibility, setup, a specific capability, an alternative, a problem, a trial or feedback. If you cannot identify it, ask for clarification. A neutral question is often more useful than a confident paragraph.
1. “Is there a free version?”
Weak draft: “Absolutely! Our powerful free plan is perfect for everyone.” That does not say what is included or what the person must do.
Example reply: “Yes. Voxily Free includes 10 reply generations a day. You need desktop Chrome, an account and a saved starter voice. Writing examples are optional. You can try one reply before deciding whether Pro features matter.”
For another product, replace every limit and prerequisite. Avoid calling an ongoing Free plan a free trial, or promising a card-free signup unless you have checked that flow.
2. “Does it work on my phone?”
Example reply: “Voxily needs desktop Chrome. The workflow shown in our guide runs in that browser. If you mainly reply from your phone, it may not fit how you work.”
An honest incompatibility answer saves the reader a failed installation attempt. Do not invent mobile support to keep a prospect interested.
3. “Why use this instead of a general AI chat?”
Example reply: “The difference to test is where you draft. Voxily uses the visible conversation and saved writing context beside the reply box. If you prefer a separate chat for research or longer writing, keep using that. Try the same reply both ways and include editing time.”
Explain a workflow difference you can demonstrate. Claims such as better writing or more customers need evidence from an appropriate comparison; a feature list does not establish either.
4. “I installed it. What should I do first?”
Example reply: “Sign in, choose a starter writing preference and select Save and start replying. Then open one X conversation you already want to answer. Generate a draft, insert it and edit before posting. You can add writing examples later.”
Link directly to the relevant instructions when asked for help, rather than making the person search a homepage. Voxily’s setup guide explains the first task and labels its older screenshots: Follow the first-reply checklist.
5. “Can it publish replies automatically?”
Example reply: “Voxily drafts and inserts text. You review, edit and use the platform’s posting button yourself. It has no unattended posting workflow. If automatic publishing is essential, this is not the feature you are looking for.”
Describe the actual product boundary. Manual posting also does not establish permission for every extension integration; check the platform rules that apply to your use.
6. “The draft sounds too salesy.”
Example reply: “Which sentence feels like a pitch? If you can share a non-sensitive excerpt, I can help shorten it. Remove a product mention when it does not answer the post, and keep only facts you would say yourself.”
Get permission before turning feedback into a public example. Do not ask for private customer messages, account access or confidential facts in a public thread. If the person does not want to share the text, offer a general editing checklist.
7. “Can I try it?”
Example reply: “Yes. Start on Free in desktop Chrome. Save a starter voice and choose one reply you would write anyway. After you try it, tell me which sentence you kept or changed.”
An accepted invitation is the beginning of a test. It is not an installation, an active user or a payment. Ask about the actual task before adding another product link or sending a follow-up they did not request.
8. “How much is Pro, and do I need it?”
Example reply: “Voxily Pro is listed at $12.99/month or $120/year. Free may be enough for occasional replies. Consider Pro if you need its additional personas, Brand Mode, optional three-reply picker or higher allowances. Check the current checkout before subscribing.”
The annual price is an upfront yearly subscription, not a monthly charge of $10. Do not describe a paid upgrade as necessary until you understand the person’s task. Review the current Free and Pro plans.
A copyable prompt for drafting the answer
Read this product question and draft a short public reply. Answer the question first. Use only the verified product facts below. State a relevant requirement or limitation. Offer at most one next step, only if it helps. Do not invent testimonials, personal experience, guarantees, urgency or a discount. If a fact is missing, write the clarification I should ask. Question: [paste]. Verified facts and date: [paste]. My rough answer: [paste].
Use the prompt in a writing assistant you already have. Remove identifying or confidential text first. A prompt can guide the draft, but you remain responsible for every statement you publish.
Review these five things before posting
- Does the first sentence answer the question?
- Are the price, plan unit, requirement and link current?
- Have you removed invented experience, praise and outcome promises?
- Is there one useful next step rather than several competing requests?
- Would the reply still help if the reader never became a customer?
If the answer passes, publish it yourself and record the next agreed action. Return to the conversation when there is a substantive response. A useful answer can end with no sale; that feedback still tells you whether the product fits.
Need help choosing the conversation in the first place? Use the founder conversation search guide.